Privacy Policy

Last updated: February 27, 2025

MXCORP ("we", "us") operates Followers Lab. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the GDPR.

1. Data Controller

MXCORP, 93 rue Ekzarh Yossif, 1000 Sofia, Bulgaria. VAT: BG207985104. Email: contact@followers-lab.com

2. Data We Collect

Order information: Instagram username/URL, email address, order details
Payment data: Processed securely by third-party payment providers. We do not store credit card numbers.
Technical data: IP address, browser type, device info, pages visited
Cookies: See our Cookie Policy

3. How We Use Your Data

To process and deliver your orders
To communicate about your orders and provide customer support
To improve our website and services
To comply with legal obligations
To prevent fraud and abuse

4. Legal Basis for Processing

Contract performance: Processing orders you have placed
Legitimate interest: Improving our services, preventing fraud
Legal obligation: Tax and accounting requirements
Consent: Marketing communications (where applicable)

5. Data Sharing

We do not sell your personal data. We may share data with:

Payment processors to complete transactions
Hosting providers (O2Switch, France) for website operation
Legal authorities when required by law

6. Data Retention

We retain order data for the duration required by tax laws (typically 5 years). Technical logs are retained for up to 12 months.

7. Your Rights (GDPR)

You have the right to: access, rectify, erase, restrict processing, data portability, object to processing, and lodge a complaint with a supervisory authority.

To exercise these rights, email contact@followers-lab.com.

8. Security

We implement appropriate technical and organizational measures including SSL encryption, secure servers, and access controls.

9. Changes

We may update this policy periodically. Changes will be posted on this page.

10. Contact

Email: contact@followers-lab.com