1. Purpose

This policy sets out the cases in which a Customer may be refunded for a payment made on followerslab.fr. It supplements the Terms of Sale.

2. One-off orders

Order not delivered: if delivery has not started or cannot be carried out, the order is refunded in full.

Order partially delivered: if Followers Lab is unable to deliver the full quantity, the undelivered portion is refunded pro rata.

Order fully delivered: it is not refundable.

No refund is due where delivery is prevented by the Customer: incorrect target, account switched to private, username changed or post deleted during delivery.

3. Subscriptions

Subscription added as an option: if it is cancelled before the first charge, 7 days after the order, no amount is charged.

Withdrawal within 14 days of subscribing: unused Credits for the current period are refunded pro rata. Credits already used are not refundable.

Beyond that: monthly charges are not refundable. The Customer may cancel at any time to avoid the next charge.

Expired Credits do not give rise to any refund.

4. Making a request

Requests are made via the contact form on the Site, selecting the corresponding subject and stating the email address used for the order. Support replies within 7 business days.

5. Refund time and method

Once the request has been accepted, the refund is made within 14 days to the payment method used for the order.

6. Amendments

Followers Lab may amend this policy. The applicable version is the one in force on the date of the payment concerned.

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